Almost all issues fall into 12 categories.
The categories include Human Error, Equipment Failure, Wear-Out/End-of-Life, Vendor Error, Weather/External Environmental Factors, Utility/Power Anomaly (e.g., sag, surge, or outage), Software/Controls/Programming Issues, Maintenance/Lack of Maintenance, Battery/Power Supply Failures, Installation/Design Defects, and Communication/Networking Problems.
Poor procedural documentation is a root cause of 54.7% of incidents.
Poor procedural documentation directly contributes to 54.7% of data center incidents, highlighting the importance of clear, detailed, and easily accessible guidelines. Without well-defined processes, staff are forced to rely on memory or fragmented instructions, increasing the likelihood of critical oversights.
Entangl ensures that documentation is accurate.
Use Entangl to significantly reduce the number of issues in your data center.
Tribal knowledge is a significant contributor to incidents.
Tribal knowledge often leads to incidents in data centers when critical operational insights are undocumented and rely on the experience of specific individuals. Without standardized processes or detailed documentation, new or less experienced staff may overlook hidden dependencies or repeat past mistakes, increasing the risk of system failures.
Entangl solving tribal knowledge issues
Discover how Entangl solves the tribal knowledge and ensures issue free operations.
